The buyer may cancel any order for goods for any reason up to the point stock has been dispatched, if done prior to dispatch any payments made by the buyer shall be refunded in full within 28 days.
Due to hygiene reasons underwear cannot be returned. Of course, if there is a manufacturing fault with your garment you are welcome to return, please follow steps on How to Return to Us
However, if you have made an error or would like to cancel or change your order please notify us on the contact us form clearly stating your order number within a 24 hour period.
The buyer shall inspect the goods immediately upon receipt and shall notify the supplier by e-mail or letter within 72 hours of delivery if the goods are damaged or do not comply with any of the contracts. If the buyer fails to do so the buyer shall be deemed to have accepted the Goods.
Where a claim of defect or damage is made, the goods shall be returned by the buyer to the supplier within 7 days of delivery. The buyer shall be entitled to a replacement or a full refund (including delivery costs) plus any return postal charges if the goods are in fact defective.
Goods to be returned must clearly show the order number obtained from the supplier on the package.
Refunds will be applied back to the card that was used to make the payment and can take 3-5 working days to show on the account
Where returned goods are found to be damaged due to the buyer’s fault the buyer will be liable for the cost of remedying such damage.
DAMAGED PRODUCTS OR INCORRECT DELIVERIES
Our warranty contained in 'Products' above is subject to the following conditions:
(i) the Products must be stored in appropriate conditions; if you do not store them in appropriate conditions we cannot be held responsible for faults or problems that arise as a result;
(ii) any claim by you in respect of any shortages and/or defects apparent on delivery in the Products must be notified to us by you within 72 hours of the delivery date, stating the nature of the shortage/defect and quoting the order reference number; failure to notify us, within 72 hours of the delivery date, will deem you to have accepted the Products. In some cases, we may require you to return the defective Products to us at its cost. We will examine the returned Product and will, where appropriate, notify you of your refund or replacement Product via email or telephone within a reasonable period of time.
Where you make a valid claim in respect of any shortages or defects and we are liable for the claim, we can, at our option, make up the shortages or replace the Products free of charge, or refund the price of the Products in question to you. However, if you receive a product that appears to have been "Damaged in Transit" - that is, damaged in transit from us to you-you should notify us immediately and we will take up the issue with our courier and come to an amicable resolution with you.
In addition for defective Products, we will refund you reasonable costs incurred for postage of the Product, but we shall have no further liability to you. If you do not notify us accordingly, we shall have no liability for any defects and you shall be bound to pay for the Products. We accept no responsibility for goods lost in transit.
If you have any queries on our Returns Policy, please contact us via the contact us form on the website. This Returns Policy does not affect your statutory rights.
Our Terms and Conditions apply to all orders placed with us. You can view further information on those under the Information column.
Please contact us via email firstname.lastname@example.org